1. Are there special conditions for interior design professionals?

    Of course, without any problem, any professional in the sector can contact our sales team directly. We will study each case according to your needs to offer you the best possible conditions.

  2. Can I buy from de Islands? And from outside Spain?

    Without any problem since it is possible to do it online, but it is preferable that you contact us directly so that we can study each case and get you better conditions in transport.

  3. Can I return the merchandise once they have been received?

    1. Given the nature of the product, claims will be accepted for those products that present breakages due to transport causes, for this you will have to state it in the carrier's own checkbook. Once the merchandise is received, you have a period of 24 hours to claim in case of incident, send us a photograph of the incident via email so that we can manage it. After 24 hours we will not be responsible if this incident has been caused by the transport company.

    2. If you are not satisfied when receiving your order, as long as it is a product of our stock (items with delivery 2-4 days), you have a period of 14 calendar days, counting from the date of receipt of the order to exercise the right of return. The shipping and collection costs in case of return will be borne by the customer.
      By exception, the right of withdrawal will not apply in the case of products made according to the Customer's specifications or clearly customized and / or made to order.

    3. In some cases the colors and measures are indicative close to reality but not 100% reliable, for specific cases you should consult with us since the returns for technical reasons will be borne by the client.

    4. To make such a return, the product must be in its original packaging without having been used and without damage. Once the merchandise has been received in our warehouses, and after checking the status of the same, the amount will be refunded according to the payment method made by the customer within a maximum period of 30 days.

  4. What do the shipping costs include?

    The price of the items does not include the price of transportation. We can manage the transport. Deliveries that cannot be made due to access difficulties will be borne by the customer both outward and return. You must notify any details to facilitate delivery. Prices do not include assembly for items that require it. The shuttle service does not include the ascent to flats. The material is delivered fully packed and protected inside its box. If for any reason you order the unpacking of the same before its final destination, any damage caused will be beyond our responsibility. The delivery times shown on the website are indicative. Años Luz Iluminación de Vanguardia, S.L. is not responsible for the delays caused, since it is an external service.

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